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27 Dec 2007
1. Booking Conditions
All bookings are made with Travel and Trek, a Sole Trader Company (referred
to as T&T). The Registered office is The Bungalow, 42 Hough Road,
BARKSTON, Grantham, NG32 2NS, United Kingdom. Managing Director, Terry
Crosby.
2. Bookings
To make a booking, complete and sign the Booking Form and post to T&T with a
deposit of £120. T&T will then send you a confirmation of booking.
Telephone bookings will be accepted provided a signed Booking Form is
received with the deposit within 7 days. If the Booking Form and deposit
are not received within 7 days, T&T reserves the right to cancel the booking
and release the place for resale. If the trip you have requested is
full, T&T will inform you of this and offer you an alternative trip or return
your deposit in full. If the timing of your booking is within 10 weeks
of departure, full payment will be required prior to the acceptance of the
booking.
The balance of the cost of the trip is due no later than 10 weeks prior to
departure. If the balance is not received by the specified date, T&T
reserves the right to cancel your booking and your deposit will be forfeited.
The specified date on which the balance is due will be stated on the
Financial Statement sent to you with the confirmation of booking.
No bookings can be accepted for anyone under the age of 18 on the day of
departure.
T&T will accept payment in foreign currency but any bank charges incurred by
T&T will be charged back to the Client.
Payments to T&T can only be made by cheque, cash or by bank transfer. No
credit or debit cards can be accepted.
3. Transfers
Clients may switch from one trek to another after booking at a standard charge
of £30 per person per transfer provided there is availability. The
Client must pay for any additional costs incurred as a result of the switch.
T&T will state these costs prior to any transfer being completed.
Clients may transfer a trek booked in their name to another person at a
standard charge of £30 per person per transfer. The new Client remains
responsible for any further payments.
4. If You Cancel
If you cancel your booking, the following scale of charges will apply:
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Cancellation more than 10 weeks (inclusive) before departure – loss of deposit.
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Cancellation 15 days – 10 weeks (inclusive) before departure – 40% of total
holiday cost.
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Cancellation 14 days or less before departure (or fail to turn up) – 100% of
total holiday cost.
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Any cancellation must be in writing and will be effective from the date of receipt by T&T.
5. If T&T Cancel
If your trip is under-booked (see each trip for minimum numbers) and T&T have
to cancel the trip, then T&T will inform you no later than 6 weeks prior to
departure. No compensation will be payable. You will be offered:
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An alternative trip (possibly at a later date). Any difference in price will
be payable either by the client (higher fee) or T&T (refund).
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or
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A full refund of any monies paid to T&T.
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In the unlikely event that the Foreign & Commonwealth Office (FCO) advises
UK citizens against all or non-essential travel to a country that affects any
trip, the trip may be cancelled. Some UK travel insurance policies will
be invalidated by such a statement. Should this be the case and you
decide not to travel you will be offered an alternative trip or a refund as
stated above in this condition.
6. Adventure Trips
T&T operates adventure travel trips that have numerous associated risks.
The intention of each trek is clearly stated in each itinerary but you
must be prepared for some flexibility. Unforeseen local conditions,
weather, injury or illnesses may introduce a certain amount of inconvenience
or discomfort. Changes of accommodation, trekking route or transport
arrangements are all potentially possible and should be considered an
acceptable part of this type of trip. The Group Leader will do his/her
utmost to achieve the aim of the trip. No refunds will be given for
unused services.
7. Trek Leader
T&T's trek leader(s) will do their utmost to ensure that any problems are
solved for the benefit of the group as a whole. Signing the Booking
Form signifies your acceptance of the leader's authority to make decisions
affecting the group or individuals.
Should an individual(s) leave the group en route for whatever reason and
incur additional charges, those charges will be payable by the individual at
the time. Legitimate medical cases or similar should be covered by the
client's travel insurance.
8. Disputes
If you have a dispute with T&T, you should in the first instance try to
resolve the dispute with T&T verbally in the first instance and then in
writing. Should that fail, there are services available to you to which
you can take your dispute.
9. Travel Insurance
T&T will need to see documentary proof of your travel insurance policy, which
must include cover for helicopter rescue, repatriation, cancellation and
trekking up to the appropriate altitude. Failure to have a valid and
adequate travel insurance policy for the whole period of the trip may result
in you not being allowed to travel with no right to a refund. Your
insurer should be able to advise you on the appropriate amount of cover
required for the country being visited.
10. Costs
Prices are based on costs and exchange rates as at 01/06/05. T&T will
only increase charges where dramatic increases occur (more than 10% of the
total holiday cost). T&T will not impose additional charges within 30
days of departure.
Prices are based on clients joining the group at the designated airport of
arrival of the country being visited. If you join the group elsewhere,
T&T accepts no responsibility for any costs incurred by you until you do join
the group.
T&T reserves the right to advertise treks at varying prices dependent on market conditions.
11. Booking
When making your booking it is implied that you have read and understood all
these Booking Conditions and agreed to abide by them.
12. T&T's Liability
Clients book on the understanding that these trips are of an adventurous
nature as described in condition 6. T&T's obligation is to ensure that
all reasonable skill and care is taken to provide you with the services and
facilities as described in the documentation given to you for your specific
trip. If a service or facility is not provided and expected, the client
should bring it to the attention of the Group Leader within a reasonable time
limit on the trip. If the client is unsatisfied with the subsequent
actions or verbal explanation of the Group Leader, he/she should write to
T&T within 1 month of their return to the UK stating the full nature of their
complaint.
13. Advice
T&T provides a wide variety of advice on clothing, equipment and medical
issues for example in its written material. It is provided in good faith
but without responsibility of T&T. Medical advice (including
innoculations) should be obtained from your local GP.
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